Paying subscription payments late?
"What if I don't authorize my subscription payment until a little past the first due date?"
Your payment will be processed immediately once you authorize it, and then will begin billing the next month on the day of the month your advisor selected.
For example, if you have an October 1st due date but made a late payment on October 16th, it will bill the full amount immediately, and then bill the full amount again on November 1st.
We don't charge any late fees on past-due subscriptions (or one-time invoices)
"What if it's been over a month since my initial subscription due date and I'm just paying it now?"
If your advisor set your payment to bill on October 1st, but you don't make the payment until November 3rd, it will bill for the initial October invoice, and may (skip) the November 1st payment. But it will continue to bill as normal on December 1, January 1, etc.
If the subscritpion has a specific number of billing periods, our system will adjust to capture all billing periods. If the subscription does not have a specific number of billing periods, your Advisor will need to send a one-time invoice to capture the skipped month to reconcile that invoice on the subscription.