Updating Your Subscription Payment Method
Helpful Tip: If you paid your Advisor via check, it will be processed by the firm and no further action is needed from within your AdvicePay Account.
If you ever need to update/change your billing method on an active billing subscription, you'll need to log in to AdvicePay first. If you are not yet registered, you can request a password reset on the login page with your email that is in AdvicePay, and set up a password, or log in here at https://advicepay.com/ to get into your account with your email + password.
Once logged in, you'll head over to the top right dropdown arrow in your AdvicePay account and click on Account Settings > Billing.
Once updated, we'll auto-collect the default account you have on file for active subscriptions. When adding a new payment method, you'll be prompted after adding it with this screen to choose to make it the default or not to make it the default:
To remove any other accounts on file after adding a new method, simply click on the dropdown arrow and click on delete.
Once your payment method is updated to the default payment, the active subscriptions will auto-bill on that default payment. If you need to update a subscription that is not yet billed or started, please go back to the Dashboard and head over to the respective One-time Invoices or Subscription locations to submit your payment on that specific payment request.
For more help in adding, deleting, and/or changing the default payment method, please see this quick tutorial: Managing Payment Methods
Tip: If you have decided to pay via check with your firm or financial advisor, please ensure they submit the check as payment from their side of AdvicePay to reflect the payment on the invoice.
When using this feature, you would receive an email that states no action is needed. Of course, a PDF of any one-time invoice will show in the email itself at the bottom left corner for download or they are also available anytime if you log in in your account.